Privacy Policy
Effective July 2, 2026
Hearthstone Animal Clinic ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including for our text (SMS) messaging program.
Information We Collect
We collect information you provide directly to us, such as your name, phone number, email address, mailing address, your pet's information, and appointment details. We may also collect basic technical information (such as pages visited) when you use our website.
How We Use Your Information
- To schedule, confirm, and remind you about appointments
- To provide veterinary care and follow up on your pet's health
- To respond to your questions and requests
- To send service-related updates about your pet or our practice
- To operate, maintain, and improve our services
Text Messaging (SMS) Program
If you provide your mobile phone number and opt in, we may send you text messages such as appointment reminders and confirmations, follow-up and care instructions, and other service-related updates about your pet or our practice.
- Message frequency varies depending on your interactions with us.
- Message and data rates may apply.
- You can opt out at any time by replying STOP to any message. You may reply HELP for help, or contact us at (281) 859-9244.
- Carriers are not liable for delayed or undelivered messages.
We do not sell your information, and we do not share your mobile opt-in information or phone number with third parties or affiliates for their marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties.
How We Share Information
We do not sell your personal information. We may share limited information with trusted service providers who help us operate our practice (for example, our practice-management, scheduling, or messaging providers), and only so they can perform services on our behalf. We may also disclose information if required by law or to protect the safety of people or animals. As stated above, mobile opt-in and text-messaging consent data are never shared with third parties for their own marketing.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as needed to provide care, operate our practice, and comply with our legal obligations.
Your Choices
You may opt out of text messages at any time by replying STOP. You may also contact us to update your information or ask a question about your data using the details below.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective" date above reflects the most recent update.
Contact Us
Hearthstone Animal Clinic
14606 FM 529
Houston, TX 77095
Phone: (281) 859-9244
Contact us online