Frequently Asked Questions
Plain answers about hours, appointments, prices and care, the way I'd give them to you in the exam room. Don't see your question? Text us.
Reviewed by Dr. Steve Pelton, DVM · Texas A&M · in practice since 2000 · Last updated November 2026

Hours, appointments, and clinic policies
General information
What are your hours?
We're open Monday, Tuesday, Thursday and Friday from 7:00 AM to 6:00 PM, and Wednesday and Saturday from 8:00 AM to 12:00 PM. We're closed Sundays. If it's an emergency outside those hours, go straight to an emergency hospital. I recommend VEG (Veterinary Emergency Group), and our emergency page lists others.
Do you offer same-day appointments?
Yes. We can often get a sick pet in the same day, and a pet that can't wait is a priority for us. Text or call (281) 859-9244 as early in the day as you can. The earlier we hear from you, the more room we have to work with.
Do you take walk-ins?
No, we don't take walk-ins. I'm the only doctor here, and every pet I see is on my schedule. If your pet needs to be seen today, text or call us first at (281) 859-9244 and we'll usually arrange a same-day drop-off. The arranging is the part that matters. A drop-off gets set up before you come in, not by showing up at the door. If it's a true emergency, skip us and go straight to an emergency hospital like VEG.
Do you see cats and dogs?
Yes, both. We're a small animal practice, which means dogs and cats, any age and any breed. Most of our patients live in Cypress and the rest of Northwest Houston.
Where are you located?
We're at 14606 FM 529 Rd, Houston, TX 77095, in the Cypress area. We see pets from all over Cypress, Cy-Fair, Copperfield, Vintage Park, Klein, Willowbrook, Katy, Tomball and Spring.
What should I do if my pet is sick after hours?
We aren't a 24-hour hospital. If it can't wait until morning, go straight to an emergency hospital. I recommend VEG (Veterinary Emergency Group), and our emergency page lists others. Don't wait on a call back from us.
How do I request a medication pick-up?
Call or text us at (281) 859-9244 during business hours and tell us what you need. Give us 24 to 48 hours to get it ready. If I haven't seen your pet in a while, I may need to do an exam before we can send some medications home. That's for your pet's safety.
Do you offer payment plans?
We take cash, all major credit and debit cards, CareCredit and Scratchpay. We don't take checks. Payment is due at the time of service, and CareCredit and Scratchpay both let you spread out a bigger bill.
Do I need an appointment?
Yes, always. Every visit is scheduled, either as a regular appointment or as a drop-off you set up with us by phone or text first. We don't take walk-ins. If something urgent comes up, text or call (281) 859-9244 before you head over and we'll usually find a way to see your pet the same day.
What should I bring to my pet's first visit?
Bring your pet's vaccine records, any medications they're taking now, and a list of your questions. And bring your pet on a leash or in a carrier. The records and the med list keep me from guessing at what's already been done.
Do you accept pet insurance?
Yes, any of them. Pet insurance doesn't work like human insurance. You pay us at the visit, then your insurance company pays you back. We'll give you the itemized receipt and the records they ask for.
Vaccines, exams, and pet health
Medical & wellness
What vaccines does my dog need?
The core vaccines for dogs are rabies and DHPP (distemper, hepatitis, parvovirus, parainfluenza). Most dogs here get bordetella (kennel cough) too, but that one's based on need: boarding, grooming, dog parks. Leptospirosis is a conversation about your dog's actual risk. We don't carry the canine influenza vaccine.
How often should my cat have a wellness exam?
Once a year for a healthy adult cat. Twice a year for senior cats (7 and older) and for cats with a chronic condition. Kittens come in more often during their first year. The annual wellness panel is how I catch things like kidney disease and thyroid problems early, and both are very common in cats.
How often should my dog have a wellness exam?
Once a year for a healthy adult dog, for an exam and vaccines. Senior dogs (7 and up) do better with two visits a year plus wellness bloodwork, so we catch the age-related problems early. Puppies need several visits in their first year.
When should I start dental care for my pet?
Early. Start home dental care as soon as you can. For professional cleanings, I recommend starting around 2 to 3 years old, depending on the breed and how the teeth look. Dental disease is one of the most common things I see.
How do I know if my pet needs emergency care?
Get help right away for trouble breathing, severe bleeding, loss of consciousness, seizures, not being able to urinate or defecate, suspected poisoning, severe pain, or any sudden change in behavior that worries you. For a true emergency, go straight to an emergency hospital like VEG, even during our hours. I may be in surgery, and we can't promise I'm free, so please don't assume you can just come in.
What is laser therapy and when is it used?
It's a non-invasive treatment that uses specific wavelengths of light to reduce pain and inflammation, help tissue heal, and improve circulation. We use it most for arthritis, wound healing and recovery after surgery, in both dogs and cats.
Surgery prep, drop-offs, and diagnostics
Procedures & surgery
How should I prepare my pet for surgery?
No food after 9 PM the night before surgery. Water is fine. We'll give you specific instructions ahead of time. Plan to get here early so there's time for the paperwork and a pre-surgery exam.
What is a drop-off appointment and why do you recommend it?
A drop-off is how we get your pet seen soon even when the schedule is full. You drop them off in the morning and I work them in between other appointments. We try to get them done as soon as we can so they aren't here longer than they need to be. One thing to know: a drop-off is still arranged ahead of time. Call or text us before you come in. It's not a walk-in.
Do you provide pain management after surgery?
Yes. Pain control is a priority for me. Your pet goes home with the right pain medication and detailed instructions for care after surgery, and we schedule follow-ups to check on how recovery is going.
What diagnostic services do you offer?
We do digital X-rays, very basic ultrasound, bloodwork, urinalysis, fecal exams, heartworm testing and other lab work. X-rays are read the same day. Bloodwork goes to an outside lab, because we get better data that way, and most results are back the next day.
What things cost and how to pay
Pricing & payment
How much does a basic exam cost at Hearthstone Animal Clinic?
My exam fee is $67, the same for dogs and cats. That covers a thorough physical exam with me.
What does an adult wellness package include and cost?
For dogs, the annual visit runs $230 to $265. That covers the physical exam, parasite screen, heartworm test, distemper/parvo vaccine, rabies vaccine and bordetella vaccine. For cats it's $187, which covers the exam, parasite test, FVRCP vaccine and rabies vaccine. Outdoor cats do better with the leukemia vaccine added, and that's $49.
How much is a first visit for puppies and kittens?
A puppy's first visit is $159. That covers the exam, DAPP vaccine, parasite test and de-worming. A kitten's first visit is $219, and it covers the exam, parasite test, first vaccines and FeLV/FIV testing.
What do lab work and radiographs cost?
Basic lab work runs $165 to $275, depending on your pet's age and which tests we need. Standard radiographs (X-rays) are $320 per study, and that includes board-certified review. Some pets need sedation for them, and that's an added cost.
Do you offer additional services like nail trims?
Yes. Nail trims are $23, anal gland expression is $25, and a microchip is $59. We can usually do these during your regular visit.
Do you accept payment plans or financing?
For a bigger bill, CareCredit and Scratchpay both let you spread it out. We also take cash and all major credit and debit cards. We don't take checks. Payment is due at the time of service. If cost is a worry, tell us and we'll talk through your options.
Diet, weight, and end-of-life care
Nutrition & more
How do I know if my pet is overweight?
You should be able to feel the ribs without pressing hard, and see a waist when you look down from above. If you can't, we do weight and nutrition consults, and I'll put together a plan for your dog or cat.
What's the best diet for my pet?
It depends on your pet's age, size, activity level and any health conditions. I recommend a high-quality commercial pet food, and I'll give you specific recommendations for your pet at the appointment.
Do you offer food allergy testing?
No. The blood, saliva and hair tests sold for food allergies in pets aren't reliable, so we don't run them. The way to find a food allergy is a strict diet trial, and we'll walk you through one.
When should I consider end-of-life care options?
It comes down to your pet's quality of life, and that's hard to judge when it's your own pet. Bring them in and I'll help you look at how comfortable they really are. Then we'll talk through all the options, including palliative care and, when it's time, humane euthanasia.
How can I submit to your pet memorial memory wall?
The memory wall is for pets who've passed. Visit the Pawfect Gallery to leave a tribute and a lasting memorial for yours.
What after-hours contact options do you provide?
We aren't a 24-hour hospital. For urgent care after hours, go straight to an emergency hospital. I recommend VEG (Veterinary Emergency Group), and our emergency page lists others.
Still have a question?
Text or call us, or send a message, and we'll get back to you.
