What to Expect
Thank you for trusting us with your pets. We operate a little differently than larger, corporate-owned practices, and we believe in being transparent about what you can expect.
Reviewed by Dr. Steve Pelton, DVM · 26 years in practice
The single-doctor difference
Why choose a single-doctor practice?
Personalized care
With 25 years of experience, Dr. Pelton personally oversees the care of every patient. Over time he gets to know you and your pets, building a relationship that allows for more consistent, tailored care.
Family atmosphere
We're not a corporate practice with rotating doctors. You won't be shuffled between veterinarians who don't know your pet's history. Here you get continuity of care and a personal touch.
Reasonable pricing
Unlike many corporate clinics, our pricing is competitive. We work to provide real value without cutting corners on quality.
How it works
How we manage care for a growing clientele
One veterinarian, many pets
As the sole doctor, Dr. Pelton can't always meet every client face-to-face during a busy day. But the team makes sure your pet is thoroughly cared for, with detailed home-care instructions so you stay fully informed.
Drop-off appointments
When we're fully booked, drop-off is an efficient option that works well for most pets and owners. Your pet receives attentive care, and we follow up with a treatment plan and clear next steps.
Communication through our team
While Dr. Pelton may not always speak with you directly, our skilled technicians answer questions and relay messages. For more in-depth concerns, you're always welcome to email him.
Digital efficiency
Embracing digital efficiency
To provide the best care to a growing number of clients, we rely heavily on digital and text communication. It lets us handle more clients and tasks efficiently, with faster responses and updates. Whether it's sharing test results, discussing treatment plans, or answering quick questions, this keeps things moving while still keeping you informed.
Is our clinic the right fit for you?
We understand our personalized, small-practice approach isn't for everyone. If always having face-to-face time with the doctor matters most, a larger multi-vet practice may suit you better. Keep in mind that corporate clinics often charge more and offer less consistency, since you may see a different doctor each visit.
We're proud to offer compassionate, consistent care in a way that best serves our community. If that sounds like a good fit, we're excited to partner with you in your pet's health.
Give us a try
Ready to experience the personalized care Hearthstone offers? Contact us today or request your pet's next appointment online. Let us show you the difference individualized attention makes.
Call or text: (281) 859-9244
Email: [email protected]
If you don't hear back in a day or so, follow up with a text. Some emails get spammed or lost.